Refund policy

RETURN & REFUND POLICY

We accept return requests within 14 days after your order has been delivered.

To be eligible for a return, all items must meet the following conditions:

• Items must be unworn, unwashed, unaltered, and in original condition.
• All original tags must still be attached.
• Items must be returned with their original packaging.
• Sale items, intimates, and bodysuits are considered final sale and cannot be returned.
• Orders purchased using store credit from a previous return are not eligible for return.

Refund Method

• Approved returns are issued as Store Credit only.
• Once your return has been received and inspected, your store credit will be processed. Please allow up to 10 business days after the package arrives at our return location.
• Return shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.

How to Start a Return

To request a return, please email hi@giysy.com with the subject line:
Return Request: #YOUR ORDER NUMBER

In your email, please include:

1. Your order number
2. The email address used for the order
3. The item(s) you would like to return
4. The reason for the return

Once we receive your request, we will reply with the next steps.
Please note that only one return request can be submitted per order.

Return Shipping

Customers are responsible for the shipping cost of returned items.
Please do not send any return package before receiving confirmation and instructions from our team.
Our return address will be shared once your return request has been approved.

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, size, or color, please place a new order and submit a return request for the original item if eligible.

Final Sale Items

The following items cannot be returned or refunded:

• Products marked as Final Sale
• Orders paid fully or partially with store credit
• Intimates, bodysuits, swimwear, and certain accessories due to hygiene reasons

European Union 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving any reason.

To exercise this right, you must contact us within 14 days of receiving your order and clearly state that you wish to cancel or return your order. After notifying us, the item must be returned to us in its original condition, unworn, unused, with tags, and in its original packaging.

We will issue a refund to your original payment method once we have received and inspected the returned item, or once you provide proof that the item has been sent back. Refunds will be processed within 14 days in accordance with applicable EU consumer protection rules.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

For hygiene reasons, certain items such as pierced earrings, bodysuits, swimwear, underwear, and intimate items cannot be returned if their hygiene seal or original protective packaging has been opened, removed, or tampered with.

This policy does not affect your statutory rights.

Need Help?

GIYSY is not responsible for unsuccessful deliveries caused by incorrect customer information or customer-related delivery issues, including but not limited to inaccurate shipping details, refusal of delivery, or missing recipient information.

If you notice a mistake in your shipping details after placing an order, please contact hi@giysy.com as soon as possible with your order number and the correct information.