Shipping policy
SHIPPING & DELIVERY POLICY
Order Processing Time
Please allow 1–7 business days for order processing after your order has been placed and confirmed. Once your package has been shipped, you will receive a separate shipping confirmation email.
After dispatch, tracking details will be sent to you by email. Please note that tracking information may take up to 48 hours to update after your order has been marked as shipped.
If you have not received your package within 30 days after receiving your shipping confirmation email, please contact us at support@giysy.com with your full name and order number so we can review the issue.
Shipping Times
Delivery times vary depending on destination, carrier conditions, customs processing, and seasonal demand. As our products may be fulfilled through both domestic and international logistics partners, shipping times can differ by location.
Estimated delivery windows are as follows:
Standard Delivery: 6–15 business days
Free Standard Delivery (for orders over $99): 6–15 business days
Please note that these delivery estimates are not guaranteed and may be affected by circumstances beyond our control.
For in-stock items, warehouse processing may take approximately 6–8 business days after payment is received.
For pre-order items, processing may take approximately 7–10 business days after payment is received.
Countries & Regions We Ship To
GIYSY currently ships to selected countries and regions worldwide. Available destinations may change from time to time depending on carrier availability, customs restrictions, or operational limitations.
We currently offer shipping to the following regions where service is available at checkout.
Areas within certain countries may be excluded due to shipping carrier limitations, customs restrictions, remote location issues, or delivery risk.
Standard Shipping Available To These Countries/Regions
Standard shipping may be offered to eligible destinations shown at checkout, depending on the customer’s address and product availability.
Express Shipping Available To These Countries/Regions
Express shipping is available only for select countries and regions and will appear at checkout when applicable.
Free Standard Shipping On Orders Over $69 Available To These Countries/Regions
Free standard shipping may be available for qualifying orders shipped to selected destinations. Eligibility will be shown at checkout based on your shipping address and cart value.
Free Express Shipping On Orders Over $249 Available To These Countries/Regions
Free express shipping may be available for qualifying high-value orders shipped to selected destinations only. Availability will be shown at checkout where applicable.
Customs Duties
International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other local fees imposed by the destination country.
Unless otherwise clearly stated on our website, all customs-related charges are the responsibility of the customer.
Framboise Fashion LLC and GIYSY are unable to mark orders as gifts or declare a lower value than the actual purchase amount on shipping documents.
Please note that duties and taxes are more likely to be applied to orders shipped through expedited or express shipping methods.
Restrictions
Please make sure that your shipping address is complete and accurate. Missing apartment numbers, building numbers, local delivery details, or incorrect contact information may result in delays, failed delivery attempts, or returned packages.
Shipping address limitations may include:
• APO, FPO, and DPO addresses are not supported
• P.O. Box delivery may not be available for all shipping methods or destinations
• Certain islands, overseas territories, and remote zones may not be serviceable
• Shipping fees and estimated delivery times may vary for non-mainland or remote areas
Failed Delivery Situation
GIYSY is not responsible for failed delivery attempts or undeliverable shipments caused by incorrect or incomplete customer-provided information.
This includes, but is not limited to:
• incorrect shipping address
• missing unit, apartment, or building number
• incorrect contact phone number
• incorrect consignee/recipient name
• refusal to accept the shipment
In such cases, we may be unable to issue a refund, replacement, or shipping reimbursement.
If you notice an error in your shipping information, please contact support@giysy.com as soon as possible with your order number and the correct details before the order is dispatched.
Additional Information
Please understand that shipping delays may occasionally occur due to factors outside our direct control, including but not limited to:
• customs inspections or customs clearance delays
• severe weather conditions
• public holidays
• peak season parcel volume
• transportation disruptions
• carrier delays
• incomplete or inaccurate shipping information
We appreciate your patience and understanding in such cases.
APO/FPO/DPO addresses are not supported for delivery.
If you have any questions regarding shipping or delivery, please contact support@giysy.com and our team will assist you as soon as possible.
In some cases, tracking updates may be delayed even though the package is already in transit. This can happen due to carrier scanning delays or route processing. We appreciate your patience while your order continues to move through the shipping network.
Company Information
GIYSY is operated by Framboise Fashion LLC.
Customer Support Email: support@giysy.com